Meeting Planner Courtesy

crop380w_istock_000000698660xsmall-shake-handsAs Meeting Planners, social and electronic media is part of everyday life.  But, I would like to ask if we are using it too much, especially to address less than pleasant situations.

We’ve all been on the emailed or faxed end of a communication telling us that we lost a piece of business.  Often, those say little more than we weren’t a good fit for this type of business.  And, let’s be honest, we’ve all sent these communications to vendors.  Those times that I have been on the receiving end, I always call back to ask for specifics.  It’s not personal, and as a business person, I want to continually improve.

We all know that no one wins every bid.  We all know there are several people bidding for a piece of business.  So, as hard as it is, I always try to make a personal call to the person or company bidding on business from me.  They spent the time to answer my RFQ and they deserve my time to tell them why they didn’t win.  Sometimes it’s a matter of price; other times they simply need to improve in a specific area.  I try not to leave a phone message, but there have been times that reaching someone is next to impossible because of their (and my) travel schedules.  When this happens, I always say that I wanted to talk with them personally and would be happy to have them try to reach me if they have questions.  I have had several people tell me that even though they lost the business, it was nice to receive a personal call.

It’s a small effort; but, in my opinion, worth it for the future.  After all, it’s not personal … it’s business.

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